When visiting or residing in Tulum, knowing the key emergency contact numbers is crucial for ensuring safety and getting timely help when needed. Below is a list of important emergency services, medical facilities, and consulates available in Tulum, Mexico.
Emergency Numbers
- 911: This is the general emergency number in Mexico and can be used to request police, medical, or fire assistance.
- 078: Green Angels (Angeles Verdes) provide free roadside and tourist assistance on major highways.
The Command and Coordination Center (C3):
- WhatsApp: +52 984 240 5447
- Telephone: +52 984 871 2055
Medical Facilities
- Costamed Tulum: +52 984 124 0830 (Private hospital with 24-hour emergency services)
- Hospital General de Tulum: +52 984 871 2271
- 24-Hour Pharmacies: Farmacia Similares, Farmacias del Ahorro (and others)
Non Emergency Medical
If you need medical assistance but it's not an emergency, you can visit Farmacias Similares. These pharmacies typically have a doctor available who can provide consultations and prescribe medication if needed. While the pharmacists generally offer good service, it is important to note that the doctors may not always speak English. It's advisable to bring someone who can translate if necessary or have a basic understanding of Spanish.
The consultation fee is just 75 MXN pesos.
Locations
- Opposite ADO Bus Station:
- Address: Tulum Centro, Col Huracanes, 77760 Tulum, Quintana Roo
- Plaza Faeli:
- Address: Av. Tulum calle Osiris y Beta Col. Centro 77760, Tulum, Q.R.
- Opposite Straw Hat Hostel:
- Address: Av. Tulum MZ 2-Lote 7, Tulum Centro, Centro, 77780 Tulum, Q.R.
- Opposite Boston Pizza:
- Address: Tulum Centro, Col Huracanes, 77760 Tulum, Q.R.
These locations provide easy access to affordable medical consultations and medications, making them a convenient choice for non-emergency medical needs while in Tulum.
Local Services
- Civil Protection (Protección Civil): +52 984 871 2688
- Public Security (Police): +52 984 871 2055
- Fire Department: +52 984 871 3732
- Red Cross (Cruz Roja): +52 984 802 5521
- Transit (Tránsito Municipal): +52 984 871 2420
- Taxi Drivers' Union (Sindicato de Taxistas): +52 984 871 2528
- Ministry of National Defence 64 Battalion (SEDENA 64 Batallón): +52 984 145 7637
- Public Ministry (Ministerio Público): +52 984 124 0296
- Civic Judges Office (Dirección de Jueces Cívicos): +52 984 124 0830
- Social Services (DIF Municipal): +52 984 871 2880
- Civil Registry (Registro Civil): +52 984 871 2528
- Port Captaincy (Capitanía de Puerto): +52 55 5624 6500
- Federal Electricity Commission (CFE): 071
- Drinking Water and Sewage Commission (CAPA): +52 984 871 2320
- Figueroa Towing (Grúas Figueroa): +52 984 803 8839
- Econo Towing (Econo Grúas): +52 984 206 1328
- Rivera Towing (Grúas Rivera): +52 984 871 2507
- Tourist Police: +52 984 808 0642
Consulates/Embassies
Most consulates serving Tulum are located in Cancun:
- Germany (Alemania): +52 998 884 1598
- Argentina: +52 998 887 4928
- Belgium (Bélgica): +52 998 892 2512
- Brazil (Brasil): +52 998 883 1602
- Canada (Canadá): +52 998 883 3360
- Spain (España): +52 998 883 0232
- United States (Estados Unidos): +52 998 883 0272
- France (Francia): +52 984 803 1899
- United Kingdom (Gran Bretaña): +52 55 1670 3200
- Netherlands (Holanda): +52 998 500 1653
- Israel: +52 998 882 2233
- Italy (Italia): +52 984 147 7782
- Russia (Rusia): +52 998 892 7083
- Switzerland (Suiza): +52 998 884 8446
Tips for Using Emergency Services in Tulum
- Language: While some emergency operators and consulate staff speak English, it's useful to know basic Spanish phrases related to emergencies.
- Location Information: Always have your location details handy. If possible, use landmarks and known addresses.
- Stay Calm: Clearly state the nature of your emergency and follow the instructions given by the operator.
- Save Numbers: Program these important numbers into your phone for easy access.
- Consulate Assistance: Contact your consulate in case of lost passports, legal issues, or other significant problems.
- Local SIM Card: Consider getting a local SIM card with data for easy access to maps and communication.
- Travel Insurance: It's crucial to have travel insurance that covers medical emergencies and evacuations.
- Local Contacts: Note down contact information for your hotel or rental for assistance.
- Emergency Apps: Download apps like "911MX" or "MySOS" to help locate you in emergencies.
Having these contact details and tips at your fingertips can make a significant difference in emergencies. Stay safe and enjoy your time in Tulum!